Returns & Refunds Policy

We offer a hassle-free return policy within 30 days of the delivery date. To be eligible for a refund, your item must meet the following criteria:

• It must be unused, unworn, and in the same condition as received.
• It must be returned in the original packaging.
• It must include any relevant diamond or gemstone certificates.

Note: We allow only one return per order. Returns requested after 30 days cannot be accepted unless the item is defective.

Certain items are ineligible for return due to their nature:

• Custom & Personalised Items: Modified items, initial pendants, or full custom designs cannot be returned. We have a strict design approval process before shipping to ensure you are happy with the design.
• Engraved Items: Any jewellery that has been engraved is final sale.
• Earrings: For hygiene and health safety reasons, pierced earrings cannot be returned or exchanged unless faulty.
• Comparative Purchasing: Ordering multiple items with the intent to keep one and return the rest is not permitted. Orders suspected of this may be blocked.

Please email us at niradiamondjewelry@gmail.com within the 30-day window to start your return.

Shipping Instructions: Customers are responsible for pre-paying return shipping costs. For items valued over $200, we strongly recommend using a trackable and insured shipping service, as we are not responsible for lost return packages.

Refund Processing: Once we receive and inspect your item, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 7-10 business days.

If you need to cancel a custom or modified order, please contact us within 48 hours of placing it.

• After 48 Hours: A cancellation fee of 18% of the total order amount will apply to cover labour and materials already initiated.
• Dispatched Orders: If the order has already shipped, it falls under our standard Refund Policy.

In the rare event that you receive a defective or damaged item, we will replace it immediately. Please email niradiamondjewelry.com with photos of the issue to arrange a replacement.

Rush Fees & Express Shipping: These fees are non-refundable once production has begun (usually within 24 hours) or the item has shipped.

Free Gifts: If you return an order that included a free gift (promotional threshold), the retail value of the gift will be deducted from your refund unless the gift is also returned in unused condition. Complimentary earrings are non-returnable due to hygiene; their value will be deducted from the refund if the order total falls below the threshold.