How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

We accept returns requested within 30 days after delivery. Items must be unworn or unused, with tags, in original packaging, and include proof of purchase and any applicable diamond or gemstone certificates. Contact us before sending a return; accepted returns receive a return shipping label. Custom or personalised, engraved, pierced earrings unless faulty, sale items, and gift cards are non-returnable. Approved refunds are issued to the original payment method within 10 business days after inspection. See our return policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at niradiamondjewelry@gmail.com. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

How can I contact you?

You can reach us at:Email: niradiamondjewelryaus@gmail.comPhone: 0479199367Address: 20 Bayview Avenue, clayton, 3168, AustraliaOr chat with us right here.